What are your opening hours?
Please note that we have full time employment outside of Mondsworth Style Embroidery and will always respond to enquiries as soon as we possibly can. If you have not had a reply within 72 hours please feel free to give us a gentle nudge.
Is there a minimum or maximum order?
No, we are happy to supply you with as many items as you require in as many different sizes as required.
Samples are available on request or can be viewed by visiting our office. Please contact us to discuss your request further. We do charge for samples, however we will then refund the amount once they are returned or deduct the amount from any order placed (delivery charge is non-refundable). We request that samples be returned within 2 weeks and that the products are in the same 'as new' condition.
Can I approve my design before you start?
We will always send a proof for you to approve once payment has been received and before we begin embroidering.
How long will my order take?
We try our very best to despatch your products within 10-15 working days after payment is received. Please be aware that we order all customer products on a weekly basis and we do not hold stock. All items are ordered on request once payment has been received. We will notify you as soon as possible if your required item is out of stock or there is a delay with our suppliers and will offer appropriate alternatives if available.
We are busier during the summer months as well as leading up to Christmas so it may be that some products take a little longer. If you need them for a specific date please let us know in advance and we will advise if your requirements can be met.
Unlike most embroidery companies we do not charge a standard setup fee as we do most artwork in-house. However, setup fees may be applicable depending on the complexity of your artwork. We will always advise before starting any work if fees are applicable.
How do I make payment?
Payment can be made in several ways, by BACs, PayPal, Cheque or Cash. All payments need to be cleared before your items are ordered and embroidery is started. All cheques are to be made payable to "Marion Spooner".
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order. Please note that as payment is required prior to us ordering your specific product(s) a stock transfer fee will be deducted before a refund is issued. Once your item is embroidered we do not give refunds. If there is a problem with your embroidery please contact us immediately to discuss the issue.
What if my products don't fit?
Each product comes with a size guide. This is usually the relevant size chest (in inches) in relation to S,M,L,XL etc. When you have clicked onto the product you require, please see the size chart. Please check all sizes carefully as Mondsworth Style Embroidery do not accept liability for goods that do not fit. If you require any advice please contact us.
What if the actual colour is not what I expected?
We have tried to represent the colours as closely as possible to the actual item colour, however due to different browser and monitor settings the colours may not be exactly as per the item colour. If you require a very specific colour, please contact us to purchase samples prior to embroidery. Mondsworth Style Embroidery cannot give refunds for reasons of product colour after the products have been embroidered.